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Bookings, Cancellations, Changes and InquiryEthiopian Airlines is Ethiopia's flag carrier and one of Africa's leading airlines. Established in December 1945, the airline has a rich history and a strong presence in the global aviation industry. Ethiopian Airlines started as a joint venture between the Ethiopian government and foreign investors. Over the years, it has evolved into a significant player in the international airline arena, demonstrating remarkable growth and excellence.
The airline's headquarters is in Addis Ababa, Ethiopia's capital city. Ethiopia's strategic base in Addis Ababa positions it as a vital hub for connecting Africa, Europe, Asia, and the Americas. Ethiopian Airlines operates primarily from its hub at Addis Ababa Bole International Airport, one of the busiest airports in Africa. The airline efficiently serves passengers traveling to various destinations worldwide from this central location.
Ethiopian Airlines boasts an extensive network, connecting travelers to over 125 destinations across Africa, Asia, Europe, the Middle East, and the Americas. This broad coverage significantly contributes to Ethiopia's regional and global air travel hub role. Ethiopian Airlines maintains a modern and diverse fleet of various aircraft from manufacturers like Boeing, Airbus, Bombardier, and others. The airline's commitment to fleet expansion and renewal ensures passenger safety and comfort.
Ethiopian Airlines operates with a reputation for punctuality, safety, and professionalism. As a member of the Star Alliance, it collaborates with numerous partner airlines, offering passengers extensive connectivity options. The airline's dedication to sustainability and community engagement reflects its role as a responsible corporate citizen.
Business Class: Ethiopian Airlines' Business Class cabins redefine the international travel experience, offering passengers luxury, comfort, and top-notch service. Whether you're flying for business or leisure on Ethiopian Airlines' international routes, Ethiopian Airlines provides ergonomic and spacious seating that often converts into fully flat beds, ensuring a comfortable journey and ample rest during long-haul flights. Passengers enjoy a delectable selection of international cuisines prepared by skilled chefs. The menu includes a variety of dishes and premium wines. Business Class passengers can access luxurious airport lounges, relax, work, or savor complimentary refreshments before their flights. Enjoy priority services such as expedited check-in, boarding, and baggage handling, making your travel experience seamless and efficient. Business Class passengers receive amenity kits, comfortable bedding, and attentive service from a dedicated cabin crew, creating a luxurious and pampering atmosphere. Ethiopian Airlines Business Class cabins provide a truly elevated travel experience, catering to discerning travelers who seek the perfect blend of luxury and efficiency when exploring international destinations.
Economy Class: Ethiopian Airlines' Economy Class cabins are designed to provide passengers with a comfortable and affordable option for international travel. Whether you're exploring new cultures, conducting business, or visiting friends and family abroad, here's what you can expect when flying Economy Class with Ethiopian Airlines on their international routes: Ethiopian Airlines offers ergonomically designed seats with adjustable headrests and ample legroom, ensuring a pleasant journey. Passengers can enjoy a personal entertainment system with various movies, TV shows, music, and games, helping to make the flight time fly by. Ethiopian Airlines serves a range of complimentary meals and beverages, catering to diverse tastes and dietary requirements. Economy Class offers an accessible way to explore international destinations while enjoying quality service and comfort. On select flights, passengers can stay connected with in-flight Wi-Fi, enabling them to work, communicate, or browse the internet during the journey.
Ethiopian Airlines offers a rewarding loyalty program, ShebaMiles, to frequent flyers, providing a host of perks and benefits.
Traveling with Pets: Ethiopian Airlines welcomes pets as part of its pet transport policy. Small pets can often travel in the cabin with their owners, subject to specific regulations and size restrictions. Larger pets typically travel in a specially designated cargo hold area, ensuring their safety and comfort. Passengers must comply with health and documentation requirements for their pets, which can vary depending on the destination. It's advisable to contact Ethiopian Airlines in advance to understand the specific pet transport regulations, fees, and availability for your intended flight.
Musical Instruments: Ethiopian Airlines acknowledges the significance of musical instruments to musicians and artists. Passengers can transport musical instruments as part of their carry-on or checked baggage, subject to specific regulations. Small instruments, like violins, can often be carried in the cabin if they meet size and weight requirements. Larger instruments may require transportation in the cargo hold. Passengers should contact Ethiopian Airlines in advance to understand their musical instruments' specific policies, fees, and arrangements. The airline strives to ensure the safe and secure transport of instruments, recognizing their value and importance to passengers' artistic and professional pursuits.
Sports Equipment: Ethiopian Airlines understands sports enthusiasts' needs and provides a sports equipment transport policy. Passengers can carry sports gear like golf clubs, bicycles, and diving equipment, subject to specific guidelines and fees. Smaller items may be included in the standard baggage allowance, while larger equipment might incur additional charges. Travelers should contact Ethiopian Airlines in advance to ensure proper arrangements for their sports equipment. The airline aims to facilitate the hassle-free transport of sports gear, enabling passengers to pursue their sporting passions and adventures while traveling with ease.
Ethiopian Airlines offers various check-in options, including online check-in via their website or mobile app, airport check-in counters, and self-service kiosks at select airports. Online check-in usually opens 36 hours before the scheduled departure time.
Passengers can earn miles by flying with Ethiopian Airlines and its partner airlines. Miles can be redeemed for flight upgrades, award tickets, and more. Join ShebaMiles on the airline's website to start earning and redeeming miles.
Ethiopian Airlines provides a flight status tool on its website, allowing passengers to check the real-time status of their flights by entering their flight number and departure date.
Ethiopian Airlines will assist and rebooking options in case of flight delays or cancellations. Passengers should contact the airline's customer service or visit the airport's customer service desk for support.